otakuwait.com is committed to ensuring customer satisfaction. We offer a hassle-free return and refund policy for eligible items.

Return Policy

• Eligibility: Items must be returned within 14 days of purchase in their original condition, unused, and with all original packaging.
• Return Process:
  1. Contact our customer support team to initiate the return process.
  2. Ship the item(s) to the specified return address.
  3. Please include a copy of your order confirmation and a brief explanation for the return.

Refund Policy

• Refund Processing: Once we receive your returned item and verify its condition, we will process your refund.
• Refund Method: Refunds will be issued to the original payment method, excluding original shipping costs.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect item, damaged item).

Please Note:

• Customized or Personalized Items: These items are non-returnable and non-refundable.
• Digital Products: Digital products (e.g., digital codes, e-books) are non-refundable.
• Sale Items: Sale items are final sale and cannot be returned or refunded.

If you have any questions or concerns about our return and refund policy, please contact our customer support team.